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HOW IT WORKS

Handing Car Keys Over to IMOK Customers

1

APPLY ONLINE

OR VIA

PHONE CALL

  • If you were Not-At-Fault for a Car Accident, you are legally entitled to be put back in the position you were in prior to the incident

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  • By completing our Application form, you will be providing all the required and relevant details. Such details include the At Fault Driver, the Accident and At Fault Driver's Insurer.

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  • Upon receipt of your Application, we will complete an assessment to make an official decision as to whether you are eligible for a Replacement Car at No Cost

Talking to Customer

2

REPLACEMENT CAR

DELIVERY

  • Upon Approval, we will arrange a Like-For-Like Replacement Vehicle to be delivered to your doorstep

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  • You will be able to drive our Replacement Car throughout the whole duration of your vehicle's repair process or until your Total Loss Settlement is paid without any limitations on the Hire Period unlike Insurers who usually limit the Hire Period to just 14 Days

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  • We will be managing your Claims and/or Repairs Process. We will also ensure the repairs meet your Manufacturer's Specifications with Genuine Parts (if applicable)

Couple in Car

3

COMPLETION OF YOUR VEHICLE REPAIRS

  • Upon completion of repairs on your vehicle, we will Pick Up Our Vehicle from you for your convenience

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  • Subsequently, we will contact the At-Fault Driver's Insurer to recover costs involved in this process

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  • We may require some assistance from you for this process to ensure we have all the required and relevant information for a successful Recovery Process

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